Esther Banda

Customer Service & Operations Professional

Lilongwe 3, MW.

About

Results-oriented and highly organized professional with over 5 years of experience in customer service, retail operations, and hospitality, adept at managing diverse responsibilities from payment processing to operational maintenance. Proven ability to enhance customer satisfaction, ensure operational efficiency, and contribute to organizational goals through diligent individual effort and collaborative teamwork.

Work

THONDWE PUMA SERVICE STATION

|

Fuel Attendant

Zomba, Southern Region, Malawi

→

Summary

Managed fuel dispensing operations and customer service at a busy service station, ensuring safety, efficiency, and customer satisfaction.

Highlights

Safely and efficiently dispensed fuel into customer vehicles, adhering to all safety protocols and maximizing operational flow.

Accurately processed cash and card payments for fuel and services, maintaining meticulous records and ensuring daily reconciliation.

Provided proactive customer support by checking oil, water, and fluid levels, enhancing vehicle safety and customer loyalty.

Maintained impeccable cleanliness and organization across the fuel station, including pumps and surrounding areas, to uphold brand standards.

Monitored fuel pump functionality, promptly reporting any faults or leaks to minimize downtime and ensure continuous service availability.

POLY TOTAL SERVICE STATION (STEERS RESTAURANT)

|

Cashier and Chef

Blantyre, Southern Region, Malawi

→

Summary

Managed customer service, order processing, and food preparation in a dual role, ensuring efficient operations and high levels of customer satisfaction.

Highlights

Delivered exceptional customer service by greeting patrons, accurately answering inquiries, and efficiently taking diverse food orders.

Processed all payment transactions (cash, credit, debit) with 100% accuracy, ensuring precise billing and end-of-day reconciliation.

Ensured the correctness and completeness of all customer orders before delivery, significantly reducing errors and enhancing customer satisfaction.

Maintained a consistently clean and organized workspace, adhering to stringent hygiene standards in both cashier and kitchen areas.

Managed inventory by diligently stocking shelves with food items and supplies, ensuring product availability and minimizing waste.

Education

Chirimba Secondary School

Malawi
Malawi School Certificate of Education (MSCE) General Studies

Chirimba Secondary School

Malawi
Junior Certificate of Education (JCE) General Studies

Languages

English

Chichewa

Skills

Customer Service

Customer Engagement, Order Taking, Issue Resolution, Client Relations.

Cash Handling & Payment Processing

Cash Management, Credit Card Transactions, Debit Card Transactions, Financial Reconciliation, POS Systems.

Operational Efficiency

Process Optimization, Workflow Management, Resource Allocation, Inventory Management, Stock Control.

Workplace Organization & Hygiene

Cleanliness Standards, Workspace Management, Health & Safety Compliance.

Problem Solving

Troubleshooting, Critical Thinking, Fault Reporting.

Teamwork & Collaboration

Interpersonal Communication, Supportive Environment, Collective Goal Achievement.

Self-Motivation

Initiative, Proactive Approach, Independent Work.

Flexibility & Adaptability

Multitasking, Pressure Handling, Dynamic Environments.

Leadership

Guidance, Mentorship (implied).

Interests

Leisure

Listening to music, Watching movies, Travelling.

Personal Growth

Reading newspaper, Reading Bible, Learning new things and concepts.

References

MR. GEORGE MALOTO

ADMINISTRATION, NATIONAL STATISTICAL OFFICE, P.O BOX 333, ZOMBA, CONTACT: 0999106967

MR. RODGER SIMANGO

SUPERVISOR, POLY TOTAL SERVICE STATION (STEERS RESTURANT), P.O Box 31538, BLANTYRE, CONTACT: 0984947848

M/S TIYAMIKE PANGANI

FUEL ATTENDANT, THONDWE FAIRWAY SERVICE STATION, P.O BOX 775, ZOMBA, CONTACT: 0882027736